Policy Information:

Timber Creek Outdoors, Inc. offers a 30-day return of unaltered parts for either a product exchange or a TCO credit towards your next order. Please note that if you have placed any part on your firearm, we will be unable to accept that part for a credit or exchange. This is due to liability of safety, which we take very seriously. If you need information for returning a product under warranty, please see our Warranty section.

You must contact Timber Creek Outdoors, Inc. via email prior to sending your product back for a return to receive an RMA number. The email to send a request to is support@teamtimbercreek.com. 

For Dealer Inquiries please contact your local Sales Representative.

All returns must include the order number, along with the billing address, shipping address, contact phone numbers, contact emails, and RMA number.

 

Returning Unopened/Unused Items:

 

Items that are unused and in the original sealed packaging can be returned:

  • All returns may be rejected if damaged or used at the discretion of our Returns & Warranty Department.
  • Store credits and exchanges can be subject to a restocking fee up to 15%. 

All returns must include any accessories parts, manuals, and documentation they were originally shipped with the specific product.

If you wish to exchange the unused, uninstalled, and unopened items, you will receive an in-store credit or exchange for the returned products.

In-Store Credits will be issued via email and can be applied toward future purchases made online or over the phone.

Shipping charges and/or shipping costs are not subject to refunds.

Returns may take up to two weeks, not including transit times.


Products Not Eligible for Returns:

If the product and packaging has been damaged or used, they will not be accepted for a return. This also includes any Final Sale items.

 

Additional Tips For Returns:

It is recommended to use a carrier that offers tracking number information and full value insurance on the shipment you are returning. 

 

Timber Creek Outdoors, Inc. is not responsible for any packages that are lost during transit. If this happens you will need to contact the carrier directly to start a claim. We understand how frustrating this problem can be when it happens and are here to help in any way we can with working with the carrier, if needed.